Frequently asked questions
Will I still be able to access the old RCity digital banking platform?
No. The last day our current (old) digital platform will be available is November 11th. The new platform will be live approximately at 9AM on Tuesday November, 12th 2024.
Do I have to register as a new user on the new digital banking platform?
Yes, all members must register as a new user when logging into our new digital banking platform for the first time. Please have your SSN, or ITIN, or EIN, and member number on hand.
Can I use the same username I used previously
Yes, you can use the same username.
Do I have to set up a 4-digit PIN when using the new digital banking?
Yes, all users are required to create a new 4-digit PIN when registering as a new user and will be prompted to enter this PIN during the log in process when using our digital banking mobile app.
Why do I keep getting prompted to enter a verification code?
For the security of your account, this code will be prompted when logging in using a new device or IP address.
What are the supported browsers for online banking?
Google Chrome
Apple Safari
Mozilla Fire
Microsoft Edge (latest version only)
What are the supported mobile operating systems for mobile banking?
iOS and Android.
Is the new digital banking platform available in spanish?
Yes, it is. To access our digital banking in Spanish, your device’s preferred language needs to be setup to Spanish. River City FCU digital banking will automatically populate in Spanish.
Will I be able to view my transaction history when I first login to the new platform?
Yes, you will be able to view 120 days worth of transaction history. Over time, additional transaction history will populate. If additional transaction details are needed that exceed the 90 day timeframe, give us a call at (210) 225-0708.
Will I loose all my saved Bill Pay payees?
No, all your saved payees will transfer over to the new digital banking.
Will my mobile auto transfers that I previously set-up, transfer to the new digital banking?
No, because we are switching to a new platform, you will have to set up any auto mobile transfers again once you are registered. Please call 210-225-6866 for assistance.
Will there be tutorials on different features?
Yes, there will be video tutorials on how to execute multiple features including: registering to digital banking, forgot your password, making transfers, account management features.
Do I need to re-enroll in e-statements?
No, your e-statement enrollment will automatically transfer to the new digital banking platform.